At BrandsOutreach, we are committed to delivering high-quality digital marketing, branding, website development, and design services with complete professionalism and transparency.
We believe in providing the best possible results for every client and ensuring satisfaction through dedicated effort and expert service. Our team works with full commitment to deliver quality work that meets your business goals.
All payments made to BrandsOutreach are partially refundable, subject to the terms and conditions mentioned below.
If you wish to request a refund, you must send an email to our official support team at:
info@brandsoutreach.com
Once your refund request is received and approved, the refund process will be initiated within 48 hours.
The refunded amount will usually reflect in your original payment method or bank account within 2 to 5 working days, depending on your bank and payment provider.
1. Rights After Refund Claim
Once a refund is processed, the client will lose all rights to use the delivered designs, brand names, website assets, content, graphics, or any work created by BrandsOutreach for public, personal, commercial, or inspirational purposes.
Any use after refund approval will be considered a violation of our service agreement.
2. Refund Based on Package Value
The refund policy is applicable based on the total package price and not only on the amount already paid by the client.
For example, if a client has paid only 50% advance for a selected package and requests a refund, they may not be eligible for any refund if the work already completed matches or exceeds the paid amount. In such cases, the project may be terminated without refund.
3. Additional Services and Extra Revisions
If the client requests additional services, extra designs, more revisions, extra pages, additional branding work, or services beyond the selected package, all pending payments must be cleared before proceeding.
Once additional services are approved and started, all refund policies related to the original project may become null and void.
4. Final Approval and Project Completion
Clients will not be eligible for any refund after final approval of the design, website, campaign setup, branding assets, or project completion.
Once the client approves the final work, refund eligibility automatically ends.
5. Work Already Started
If our team has already started working on your project and significant work has been completed within the first 1 to 2 business days, the client may not be eligible for a refund.
This includes strategy planning, design drafts, SEO setup, website structure, ad campaign preparation, or branding research.
6. Defective or Incomplete Delivery
BrandsOutreach may provide a refund if:
Such refund decisions will be reviewed fairly by our management team.
7. Non-Refundable Services
The following services are generally non-refundable:
For all refund-related requests, please contact:
BrandsOutreach Support Team
📧 info@brandsoutreach.com
Please include your project details and reason for the refund request for faster processing.
